FAQs

CURBSIDE PICKUP

Orders can be placed online for items in the online shop or items found on our social media and you will be able to pickup your order within one business day.  

Please let us know at checkout which day you prefer to come and we will have your order safely outside, otherwise pickup orders will require coming into the shop.

Local Delivery

Delivery is currently available to Montgomery residents for free with orders over $75.00 before taxes.

What currency are the prices do I see in the site?

All prices are in USD.

I just placed an order, when will it ship?

Please allow 24-48 hours processing  time for your order to be shipped.
Tracking numbers will be updated after your order has been SHIPPED. If you don't have a tracking number after one business please email us at divinevinesanddecor@gmail.com.


I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee if the product is defective or damaged. You may return the product within 7 days for a full refund. You must ship it back at your own expense. Once we have received the product, we will refund the full amount of your original purchase. Please include name and order number on the returned parcels.
Please note: If you your package is in transit, it must be received amd returned prior to receiving a full refund. 

I have entered an incorrect address what do I do now?

If you have miss spelled or auto-filled in an incorrectly, simply reply to your order confirmation email and confirm. Once you verify that the address is incorrec, please notify us at divinevinesanddecor@gmail.com.

Please allow 24 hours for address adjustments.  Refunds will not be given after 24 hours.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to divinevinesanddecor@gmail.com and we will be happy to assist you in any way we can.

Due to high email volume, please clearly state your issue and provide your order number for a prompt response.